How can we help?
Get help with activation, plans, searches, data sources, and beta software. We normally answer within two business days.
Choose the quickest path.
Include your EvidentSignal version, operating system, what you expected, and what happened. Screenshots are helpful, but remove private information first.
01 Account & activation Device codes, signed offline licenses, access, password resets, and moving a license to a replacement computer.
Open license activation 02 Billing & plans PayPal receipts, subscription limits, upgrades, cancellation, refunds, and plan questions.
Review plans 03 Search & data Group Search, Signal Radar, Watch Trends, RSS, source health, missing results, and evidence exports.
Open product help 04 Technical issue Windows beta installation, startup, updates, performance, Bitcoin Knots, Ethereum, and integrations.
Check system status
A real ticket, with the evidence attached.
Submit the details You receive a ticket number immediately. We review the evidence Most requests receive a reply within two business days. Keep the ticket number Include it in follow-up email so the conversation stays connected.
Protect your accounts and coins.
EvidentSignal support will never ask for a password, wallet seed phrase, private key, full API secret, PayPal password, or complete payment-card number.